Refund policy

At Gearlino, we take pride in creating handcrafted jewelry with exceptional care and attention to detail. Your satisfaction is important to us, and we're committed to making your shopping experience as smooth as possible.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unworn and unused.
  • Be in its original condition with all original packaging.
  • Include any tags, certificates, or accessories provided.
  • Be accompanied by proof of purchase or your order number.

How to Start a Return

To request a return, please contact our customer support team at support@gearlino.com with:

  • Your order number
  • The reason for your return
  • Photos of the item if it is damaged, defective, or incorrect

Once your request is approved, we'll provide detailed return instructions. Please do not send items back without first receiving return authorization.

Exchanges

We gladly offer exchanges for eligible items.

If you'd like a different size, style, or replacement, contact us within 30 days of delivery. Once we receive and inspect your returned item, we'll process your exchange as quickly as possible.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include clear photos of the item and packaging so we can resolve the issue promptly.

If approved, we'll provide a replacement, exchange, or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made jewelry
  • Engraved items
  • Gift cards
  • Items marked as Final Sale
  • Products showing signs of wear, alteration, or misuse

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The item arrived damaged or defective.
  • The return is due to an error on our part.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders are processed quickly to ensure timely shipping.

If you need to cancel or modify your order, please contact us at support@gearlino.com as soon as possible. We'll do our best to accommodate your request if your order has not yet entered production or shipment.

International Returns

We proudly ship worldwide and accept eligible international returns.

Customers are responsible for any applicable return shipping costs, customs duties, taxes, or import fees associated with returning an item unless the return is due to our mistake or a manufacturing defect.

Contact Us

If you have any questions about returns, exchanges, or refunds, we're here to help.

Gearlino
4619 N 25th Ave
Schiller Park, IL 60176
United States

Email: support@gearlino.com
Phone: (302) 560-7943